Fay Hancock-Coombes

Fay was friendly and helpful. She wasn't pushy and allowed us time to consider our options. Posted by Wilesca and Clerence (Buyers) on 4 Nov 2025 Fay was amazing to deal with!! She was so friendly and helpful. She went above and beyond to ensure we understood the whole process. Nothing was any bother for her and she was always the cheerful voice at the end of the phone to answer any questions. She had a wealth of knowledge across the whole process.

Fay was extremely good to deal with. She helped me with the whole process, very motivated and also had great contacts. Couldn't have asked for better.

Fay was so professional and achieved an excellent outcome.

Very attentive to our property requirements and property features of the local community. Fay showed great ability to listen to our property needs and accurately identify a suitable property with a minimum of fuss and bother. A major quality of her skills was a very high level of speed and accuracy in responding to requests for further information. This information was always helpful in enabling us to make decisions. Very hard to find any fault.

Dear Fay is a lovely lady, she works hard and has a lot of love about her job. She doesn't mind to work extra hours for the Client to buy their dream house just like what she had helped me in the past month. I was really appreciated that I could meet Fay as my first house agent in NZ. She did a good job with teaching me how to buy a house smoothly. Please tell her there is a big thanks from J to Fay, again.

Good communicator with care. Fay helped us buy the house when we thought it's not yet possible. With her experience, we were able to buy the house we want in time. She kept us updated with all the things we needed to know. Dealing with Fay made our experience buying our first house smoothly as she guided us every step of the way. We're grateful having her as our agent.

Fay was very helpful and listened to our requirements then took time to present us with options. Communication was top notch as was going above and beyond. Would recommend Fay to anyone. A wealth of knowledge and passion for her job that goes above and beyond.

Extremely satisfied I will give 10/10. Working with Fay was a breath of fresh air. First-time home seller, I was nervous and anxious about the situation, but Fay was incredibly supportive and patient with me explaining every step of paperwork in plain English and her guidance helped me to understand how to get through this process. Fay is a master negotiator she listed my home and had a strategy. Fay's advice on staging made my house look incredible and she kept me informed every single step of the way. If you want a result in the Rolleston market, call her.

Fay had excellent communication and genuine care. From the very beginning, Fay was genuine, down-to-earth, and incredibly approachable. We immediately felt that she truly cared about us, not just as clients, but as people. Her knowledge of the market was excellent, and she was always frank and honest, helping us set realistic expectations. Fay was a great communicator. She was always available, responsive, and supportive throughout the entire process. Fay made what could have been a stressful experience feel smooth and manageable, regularly checking in to make sure we were doing okay and easing any worries we had along the way. We felt genuinely supported from start to finish. We highly recommend Fay and are so grateful to have had her as part of our journey. Thank you so much Fay.

Fay was brilliant! Such a wonderful experience buying our home with Fay, she made the entire process extremely easy, her professional skills and friendly service was fantastic. Bayleys is lucky to have such an incredible person working for them. Highly recommend Fay! Thanks so much for everything you did for us!

Great Communication, No Problem Attitude Nothing but a good experience with Fay. I was very nervous going into the whole process and being my first property i have sold. Every question was answered by Fay with a no worries attitude and followed up to make sure i understood in my own language. Very high communication and always knew where we at in the process.

Above and beyond, professional, knowledgeable, proactive, and truly exceptional. I cannot thank Fay enough for everything she did to help me sell my home. From the very beginning, she went above and beyond in every possible way. Fay's knowledge, professionalism, and dedication are truly exceptional. She was always one step ahead, anticipating potential issues before they became problems and offering practical, well-thought-out solutions. No matter how many questions I had, she took the time to explain everything clearly, making me feel informed and confident throughout the entire process. Her communication was outstanding. She kept me updated every step of the way, was always available when I needed her, and genuinely cared about achieving the best possible outcome for me. What impressed me most was her commitment, honesty, and understanding. I never felt like just another client. I felt supported by someone who truly had my best interests at heart. Selling a home can be an emotional and stressful experience, but Fay made it so much easier with her calm approach, expertise, and unwavering support. She worked incredibly hard and exceeded every expectation I had. If you're looking for a real estate agent who is knowledgeable, proactive, trustworthy, and genuinely committed to her clients, I wholeheartedly recommend Fay. She is simply outstanding, and I feel incredibly grateful to have had her by my side throughout this journey. Thank you, Fay. You are an absolute star!

Highly Recommendable Throughout our home buying process, Fay was incredibly communicative , promptly help us in each step and reassurance, always on our side. Her genuine care dedication to our journey made feel easy. Highly Recommend

Amazing, Fay made our process super smooth and she provided us with exceptional service Fay kept us calm throughout the whole sale process, she made sure we were happy right the way through and achieved an amazing result in a very short amount of time. Once we sold she provided excellent support helping us find our next home utilising her extensive real estate knowledge and skills. Really worth considering if you are new to the process or want someone to reassure you who is an excellent negotiator. Thanks Fay!