Fay Hancock-Coombes

We would like to say a BIG ‘THANKYOU’ for your help in purchasing our section. Over the years we have brought and sold many properties, and to be honest I was a bit apprehensive when you told me you were recently qualified to sell property. Leading up to our purchase we found a few obstacles that needed to be resolved, and you fronted up to these issues, sorted them, in what can only be described in a top professional manner. You displayed to us, honesty, integrity, but surprisingly most of all TOP professional handling of the complete sale process from start to finish, and we would not hesitate dealing with you in the future or recommending you to others who need real estate assistance.

My husband and I chose to sell our family home in Ashburton recently. Fay was our agent and was great to work with, always quick to respond to our calls and e-mails. She was motivated, positive and had great energy. We have been so impressed with Fay’s professional and kind manner and we highly recommend her to anyone needing a real estate agent. Thank you Fay you made the whole process easy and so manageable as a busy family with two toddlers. We appreciated all that you did for us.

We have been in the country for almost 5 years. We’ve been renting and moved 4 times, then we decided to look for a house where my family can call ‘Our Home’. There were few in the market, then my wife Nerissa spotted this simple and lovely home. The presentation from the pictures was lovely and informative. We fell in love with this house, so I rang the agent and asked to book to view the house. She is so professional in so many ways, good communication, informative and easy to deal with. To make the story short, we got the house with no sweat! Thanks for all the hard work. I definitely recommend.

Our experience with Fay throughout the purchase of our property has been nothing but smooth and extremely enjoyable. Fay was available and answered the phone with great responses to my enquiries any hour of the day. Being first time buyers Fay was very thorough and explained everything extremely well in a way that was easy to comprehend. The overall experience and quality of service was exceptional. First impressions do count and I will most definitely be coming back to Fay in the future should I come to sell or purchase another property.

We had the pleasure of using Fay’s services in mid 2015 when she sold our family home for us. We had previously had a very bad experience with a different real estate agent that had left us wary of ever using an agent again. We were particularly concerned that this time we got someone who was approachable, kind, honest, and friendly; we can honestly say that Fay has exceeded our hopes in each of these areas as well as delivering an efficient professional service that made the entire process a pleasure and restored our confidence in the real estate industry. Fay’s professional service is enhanced by her vast professional knowledge, her meticulous attention to detail, her honesty and her commitment to her clients. Fay is an excellent communicator who kept us well informed of any progress or changes in our house sale and we really appreciated knowing what was happening. We are very pleased to be able to recommend Fay to all prospective clients.

Fay is an excellent realtor, her professionalism is second to none, and she kept us informed every step of the way throughout the whole process. Nothing was too much trouble and our numerous questions and queries were all answered with the same detail and consideration. Having dealt with several realtors in the past, we can honestly say that Fay put them all to shame. She is without doubt one of the most considerate and caring people that we have ever dealt with, both very important qualities when taking into consideration how stressful it can be selling a house. We were not looking to buy another property at this time, however should that situation occur in the future, we can only hope that Fay is available to help us. Anyone looking to buy or sell a property should consider themselves privileged to deal with such a great agent and a lovely person as Fay.

Mike and I have been so privileged to have Fay sell our home for us. Fay has made the selling of our home stress free, relaxing and at the same time enjoyable. Fay has kept us fully informed every step of the way. Fay is a very Trustworthy, Honest and Reliable person and this is what makes her a top Real Estate person and this is what a client wants when they are selling their property. Fay always had the time to explain fully the contracts and also advise us. I would highly recommend Fay as a Real Estate person to sell your home – you certainly won’t be disappointed.

If you are looking for a real estate agency to sell or buy property through in the Selwyn area, then give Fay a call, we signed on to sell our Rolleston home. Fay, and what a lovely, hard working lady! Many sales reps leave you feeling like their pushy, out for the money, and are too busy to care about you as a client. Fay was none of these, we loved her from the first meeting. She worked ridiculously hard, for both buyer and seller, and got the house sold within a couple weeks. We would definitely use her again, and recommend her to anyone trying to buy or sell in the Selwyn district.

I have bought and sold property a few times with Fay now, she is so easy to deal with, great knowledge of the market and keeping her clients well informed on a weekly basis. Fay made the process of selling and buying property very easy and I would recommend her to anyone that was thinking about listing a property.

Fay is amazing. It was wonderful having Fay working on the process of selling our home with us. Fay has such a nice presence and very easy to talk to which was so important. People were coming to our open homes and staying until the end every time which shows how people felt welcomed and comfortable to be able to do that so thank you Fay. I would definitely recommend having Fay sell your property 100%.

Outstanding experience! My experience buying a property through Fay has been outstanding. Fay has been open, honest, professional, and easy to contact and communicate with throughout the whole purchasing process. This has made what could have been a challenging time completely stress free. It was an absolute pleasure, thank you Fay!

Happy buyers. Fay was great with communication, she informed us with consistent updates and was always available to answer our questions. Her professionalism and dedication and ability to listen and respond quickly to both buyer and seller needs was impressive.

Fay is excellent to work with. She is very thorough and is also a caring and understanding person. I recommend her highly.

Superb Experience. Fay was truly fantastic to deal with. She really cared about our needs and found the perfect purchaser for our Mum’s home. We could not have asked for a better service. Many thanks.

Excellent. The process was made so much easier with the knowledge and expertise of Fay. Thanks again for making it a wonderful experience.

Great communication. We dealt with Fay in the purchase of our first home. She as patient and answered all of our questions and requests. Great communication and made it easy all round.

Went over and above. Fay certainly went over and above what would be expected of a Realtor and made the difficult process of buying property from abroad as smooth as possible, despite the time zone differences. Was always quick to respond, very helpful with suggesting contractors, and even facilitated viewings for potential tenants. Thank you Fay for your help, much appreciated, looking forward to working together again in the future.

Excellent Agent. Highly recommend Fay as an agent, throughout the process of selling our property and buying another property in Rolleston both through Fay - she is honest, her communication throughout the process is second to none, she was available any time of day and night to answer any questions, and most of all she listened to our needs, nothing was a problem and everything was met with Fay’s bubbly, caring personality. Fay is an agent who goes above and beyond for her clients.

Highly Recommend. Highly recommend Fay as an agent, throughout the process of selling our property and buying another property in Rolleston both through Fay - she is honest, her communication throughout the process is second to none, she was available any time of day and night to answer any questions we had. Fay went out of her way to be available over a busy Christmas period to do private viewings and open homes, nothing was a problem, and everything was met with Fay’s bubbly, caring personality.

Fay is exceptional and an old school agent who really enjoys her job and cares for her clients. Telling her what we were looking for led to a search and steady stream of options for us to consider. Fay does the legwork, and really looks after you. When we found a house she talked us through options and gave us time to consider our next steps. Other agents get listings and the first you know is an advertised open home, Fay lets you know immediately so you are ahead of the tribe. I wouldn't hesitate to list with her in future.

Couldn’t have asked for a better agent. Fay did such an awesome job helping us sell our lovely home. She made the whole process smooth, fast, and stress-free. I really appreciated how trustworthy and reliable she was throughout. Highly recommend

Fay was excellent to deal with. Very knowledgeable and understanding with my requirements. Fay went the extra mile making sure I had all the information I needed, even doing a walk-through video chat as I couldn't be there. The purchase of the house was made easy and not overwhelming as I imagined it would be. Fay was an absolute pleasure to deal with, both before and after the sale.

5 stars Fay was incredible in helping our wee family purchase a home, having a friendly real estate agent really does make all the difference for a positive & fun experience! She made the entire process very simple for us and a bonus that she’s lovely to chat with. We would definitely recommend Fay to anyone wanting to list a house themselves!

Outstanding service from start to finish. Fantastic experience with Fay! Knowledgeable, approachable, and made the whole selling process stress free. Highly recommend to anyone looking to buy or sell!

Brilliant! We met Fay while doing an open home, explained what we were looking for. She had just the property that fitted our needs. Fay was prompt, professional but she is also very personable.

First home made simple. Fay was absolutely amazing. Made the process of buying my first home a breeze. Always at the end of the phone when I needed her for any questions that I had. If you need someone that will go above and beyond Fay is your lady.

Above and beyond our expectations. Totally committed to every part of the sales process. We first met Fay when she was associated with another company. Fay showed initiative and maintained contact with us despite an extended period of time between when we first toyed with the idea of selling and actually deciding to go to market. When it finally came time to sell our house, she honoured her original agreement around commission. Her market knowledge was excellent but at the same time she was humble enough to say when she didn't know something and within 24 hours had answers for us. Fay performed above and beyond our expectations and made time to meet with us whenever we wanted to and at times that suited us. She not only marketed and sold our house, but was very proactive and involved in finding us another house to move into. Fay acted on our behalf when we went to view homes to purchase and visited several homes with us. The house we eventually bought was as a direct result of Fay's proactive nature and determination to do the very best for her clients. Fay is totally committed to her client's needs putting them first in every aspect of the sales process. We have built up a lasting relationship with her and will definitely be using her to market and sell our home when we decide to move on.

Fay was amazing to deal with!! She was so friendly and helpful. She went above and beyond to ensure we understood the whole process. Nothing was any bother for her and she was always the cheerful voice at the end of the phone to answer any questions. She had a wealth of knowledge across the whole process.